We are on a short break at the moment...

...and so, the practice is currently closed, reopening on Monday June 2, 2025.

We are not monitoring the office telephone over this closure - we will respond to voice messages and SMSs when the practice reopens.
 
For existing clients, we are periodically monitoring emails over this closure for any urgent matters and will aim to be in contact within 24-48 hours.  
All other emails will be responded to as appropriate when the practice reopens.

If the matter is an emergency, please telephone 000 or contact one of the support services listed at the bottom of this page. 

Existing Clients

Self-Serve Booking System

Telehealth Appointments

Click Here to Make and Manage Appointments

Click Here to enter Ann's online Waiting Room

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New Clients and General Enquiries

PLEASE NOTE: Ann has very limited availability at the moment and a wait time is likely. 
Please use the contact form below to register your interest in becoming a new client. 
We will then contact you to discuss appointment options.

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Practice Location

All treatment is offered via telehealth (online video-conferencing) and telephone.  We no longer offer face-to-face services at our consultation suite.  If face-to-face treatment is required (given your presentation) this will be discussed with you accordingly.

Our telehealth services are delivered using Doxy.me, a secure platform specifically designed for health-based treatment.  It is fully encrypted and incorporates security features that achieve the levels of privacy legally required in Australia for health-practitioners who deal with health-related information.  By using this platform we ensure your confidentiality and the security of your information.  It is easy to use with a perpetual link you can pin/save for convenience.  It even has a waiting room with 'reading material' that we regularly change, to keep you entertained if you check-in early or if for some reason there is a short delay to your appointment start.  You can read more about Doxy.me here.

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Contact Details

MAIL:    Dr. Ann Pensom
              The Change Navigators Pty. Ltd.
              GPO Box 681
              Melbourne, VIC, 3001

TELEPHONE:
FACSIMILE:
EMAIL: 

0472 504 967 (Office Number)
(03) 8610 1028
[email protected]

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Immediate Support

If you or anyone you know needs immediate help and support in a crisis:

• Lifeline on 13 11 14
  
• Suicide Call Back Service on 1300 659 467
• beyondblue on 1300 22 46 36
• 1800RESPECT on 1800 737 732
  
• MensLine Australia on 1300 789 978
• headspace on 1800 650 890
• Kids Helpline on 1800 551 800